Employment History

Loan Administrative Assistant & CSR (May 2013 – Present)
Cornerstone Community Bank  •  Chattanooga  •  TN

• Research and analyze clients and properties to reduce potential bank liability
• Provide exceptional customer service through open-ended communication and coordination with clients, bank officers, and third parties
• Simultaneously manage multiple projects and loans for multiple loan officers
• Assume responsibility for creating and customizing branch-wide systems to stimulate    increased productivity and efficiency
• Comply with all bank and government regulations and procedures
• Perform accurate and fast-paced data entry

Graphic Design, Online Marketing, and Photography (June 2007 – Present)
Freelance Web & Graphic Design Coordinator  •  Chattanooga  •  TN

• Design custom graphic logos, websites, business cards and print media for clients
• Scrutinize and install WordPress themes in harmony with online needs of client
• Maintain and customize client and company websites/blogs through utilization of custom content management systems, WordPress, and Magento
• Utilize Google Trends to research and test most trending online search terms applicable to
  client business and products
• Examine, organize, and embed Meta-Information to targeted areas within client website
• Generate leads to new clients using social media and direct communication
• Capture high quality digital images
• Enhance and edit photography using Photoshop

Head Teller (2008 – May 2013)
Cornerstone Community Bank  •  Chattanooga  •  TN

• Supervise tellers and assign key tasks to promote fair and productive work environment
• Train and coach new hires and ensure teller guidelines are maintained
• Oversee creation of bank-wide procedural and organizational practices to promote company-wide adherence to a common standard
• Balance and consolidate teller transactions and maintain balanced vault
• Plan and coordinate weekly money supply for branch
• Routine cash drawers audit to confirm accuracy and reliability

Backup Head Teller & CSR (September 2002 – 2008)
Cornerstone Community Bank  •  Chattanooga  •  TN

• Assist head teller with routine tasks related to accuracy in customer transactions and teller mistakes
• Collect and organize monthly data for record storage
• Schedule secure-shredding pickup and maintenance related to branch and teller lines
• Order bimonthly supplies for branch
• Earned two awards for exemplary customer service
• Sharpen proficiency in multitasking customers/transactions/multi-line phone system, as well as everyday paperwork
• Assist customers with opening new accounts including IRAs, CDs, consumer accounts, and commercial accounts
• Order debit cards and checks (consumer and commercial)