Employment History

Loan Administrative Assistant & CSR (May 2013 – Present)
Cornerstone Community Bank  •  Chattanooga  •  TN

  • Research and analyze clients and properties to reduce potential bank liability
  • Provide exceptional customer service through open-ended communication and coordination with clients, bank officers, and third parties
  • Simultaneously manage multiple projects and loans for multiple loan officers
  • Assume responsibility for creating and customizing branch-wide systems to stimulate    increased productivity and efficiency
  • Comply with all bank and government regulations and procedures
  • Perform accurate and fast-paced data entry

Graphic Design, Online Marketing, and Photography (June 2007 – Present)
Freelance Web & Graphic Design Coordinator    Chattanooga    TN

  • Design custom graphic logos, websites, business cards and print media for clients
  • Scrutinize and install WordPress themes in harmony with online needs of client
  • Maintain and customize client and company websites/blogs through utilization of custom content management systems, WordPress, and Magento
  • Utilize Google Trends to research and test most trending online search terms applicable to
    client business and products
  • Examine, organize, and embed Meta-Information to targeted areas within client website
  • Generate leads to new clients using social media and direct communication
  • Capture high quality digital images
  • Enhance and edit photography using Photoshop

Head Teller (2008 – May 2013)
Cornerstone Community Bank    Chattanooga  •  TN

  • Supervise tellers and assign key tasks to promote fair and productive work environment
  • Train and coach new hires and ensure teller guidelines are maintained
  • Oversee creation of bank-wide procedural and organizational practices to promote company-wide adherence to a common standard
  • Balance and consolidate teller transactions and maintain balanced vault
  • Plan and coordinate weekly money supply for branch
  • Routine cash drawers audit to confirm accuracy and reliability

Backup Head Teller & CSR (September 2002 – 2008)
Cornerstone Community Bank  •  Chattanooga    TN

  • Assist head teller with routine tasks related to accuracy in customer transactions and teller mistakes
  • Collect and organize monthly data for record storage
  • Schedule secure-shredding pickup and maintenance related to branch and teller lines
  • Order bimonthly supplies for branch
  • Earned two awards for exemplary customer service
  • Sharpen proficiency in multitasking customers/transactions/multi-line phone system, as well as everyday paperwork
  • Assist customers with opening new accounts including IRAs, CDs, consumer accounts, and commercial accounts
  • Order debit cards and checks (consumer and commercial)


Majoring in Business Administration
(in progress)

Morro Bay High School
Diploma & GED


Skills & Expertise

Project Management
Training & Coaching
Public Speaking
Customer Relations
Social Media Marketing
Content Management
Graphic Design
Data Entry


Software & CMS

Microsoft Office
– Excel
– Word
– PowerPoint
– Outlook

Adobe Creative Suite
– Illustrator
– Photoshop

– WordPress
– Magento

Web Technology
– Basic HTML
– Basic CSS

Google Apps


Operating Systems